Contact · Day or Night
Let us begin.
Every milestone, every promise and every moment you have earned begins with a single conversation. A real member of our concierge answers — never a script, never a queue.
Contact · Day or Night
Every milestone, every promise and every moment you have earned begins with a single conversation. A real member of our concierge answers — never a script, never a queue.
Two ways to reach us
One number for all three offices: New York, Chicago and Portland, ME. Our concierge answers, takes messages and books appointments.
Call now → WriteShare your vision, ask a question or simply say hello. A dedicated concierge replies personally, within 2 hours.
Send an email →Day or night, weekend or holiday, your concierge is available whenever the moment arrives.
Direct lines
| Department | Write to |
|---|---|
| General inquiries | concierge@2ndiamonds.com |
| Sales & pricing | conciergesales@2ndiamonds.com |
| Shipping & logistics | conciergelogistics@2ndiamonds.com |
| Technical support | support@2ndiamonds.com |
Looking for an order, our policies or quick answers? Our Concierge & FAQ page tracks your order in seconds and answers the questions we are asked most.
Our promise
For more than twenty years we earned the trust of the trade. Today we earn yours. Every inquiry receives the personal attention it deserves, from your first question to the moment your piece arrives — and for all the years after.
Have something in mind?
The BESPOKEN Atelier: a complimentary CAD drawing of your piece within 24 hours.
Ask, and the story of your diamond begins.