Our Warranty.

What the warranty covers

Craftsmanship, guaranteed.

2N Diamonds warrants each fine jewelry piece purchased directly from us against defects in materials and workmanship that were present when the piece left our bench. The warranty runs for one year from the date of delivery, extends to the original purchaser only, and is not transferable to a later owner, recipient or buyer.

Where our bench confirms a manufacturing defect, we will — at our sole discretion — repair the piece, or replace it with one of equal design and value. That is the full remedy this warranty provides. It carries no cash value and is never fulfilled by refund or credit; a repaired or replaced piece continues under the original warranty period and does not begin a new one.

Whether a condition is a manufacturing defect or the result of wear, impact, alteration or exposure is determined by our master artisans upon inspection of the piece itself. Their determination is final.

What is not covered

Where our warranty ends.

Fine jewelry is worn on the hand, against the world, every day. A defect of manufacture announces itself early and plainly; what appears months later is almost always the story of how a piece has been worn, cleaned or handled. For that reason, the following are not covered under any circumstance:

1. Loosened, lifted or bent prongs.A properly set prong does not loosen of its own accord. Every setting is checked, tightened and photographed before it ships; a prong that has lifted, bent, flattened or worn after delivery has been struck, snagged, pressed or worked — and that is damage, not a defect.
2. Lost, chipped, cracked or scratched stones.Diamonds are the hardest natural material, yet they can chip or fracture from a single sharp blow. Stones lost, chipped, cracked, abraded or scratched after delivery — including a stone lost because a piece continued to be worn after a prong was disturbed — are not covered.
3. Chemical exposure of any kind.Off-the-shelf jewelry cleaners and dips, at-home ultrasonic or steam cleaners, chlorine from pools and hot tubs, bleach and household cleaning products, acetone and nail products, perfume, hairspray, lotions and cosmetics, and prolonged salt water can alter the color, surface and very structure of gold and its alloys, cloud or coat a stone, and weaken solder joints. Any change in color, finish, porosity or strength caused by chemical exposure is not covered — and it voids the warranty entirely.
4. Heat and fire.Damage from open flame, cooking, high heat or any attempt at soldering, plating or repair with heat.
5. Bending, warping and impact.Shanks pressed out of round, bands bent or dented, heads knocked out of alignment, chains stretched, kinked or snapped, clasps forced or torn — the result of pressure, a knock, a snag, or wear during sport, the gym, manual work, gardening or sleep.
6. Ordinary wear.Surface scratches, softening of a polish or texture, thinning of a shank or prong over time, and the natural wearing away of rhodium plating on white gold. These are the life of a piece, not a fault in it.
7. Work by anyone other than 2N.Resizing, repair, re-tipping, stone tightening, polishing, re-plating, engraving, professional cleaning, appraisal handling or any other work by a third party — or any sign that a piece has been opened, adjusted or tooled outside our bench — voids the warranty entirely.
8. Loss, theft and disappearance.The warranty covers craftsmanship, not loss. We strongly recommend insuring your piece with a jewelry insurer from the day it arrives.
9. Transit we did not arrange.Damage or loss of a piece sent to us without our return authorization and our prepaid, insured label.
10. Pieces bought elsewhere, and matters of taste.Pieces not purchased directly from 2N, and questions of fit, appearance, preference or a change of heart. The characteristics of a stone as recorded on its IGI report are a description of that stone, not a defect in it.

Documented before it leaves

The record of your piece.

Before shipment, every 2N piece is inspected under magnification — each prong, each stone, each join — and photographed in detail, then photographed again as it is packed, sealed and boxed, linked to its tracking number. That record is the condition of the piece as it left us, and it is the reference against which every warranty claim is assessed.

We ask that you inspect your piece within 48 hours of delivery and bring any concern to your concierge within that time. A concern raised after that is assessed as a warranty claim, against our pre-shipment record.

Making a claim

If something is not right.

Stop wearing the piece the moment you notice a concern — continued wear after a stone or setting has been disturbed is the most common way a small matter becomes a lost stone, and it is not covered. Then contact your concierge at concierge@2ndiamonds.com or (207) 679-0656, within the warranty year and no later than fourteen days after the concern first appears.

If a claim is not covered, the piece is returned to you as received, or repaired upon your written approval of our quotation; return shipping and insurance for a non-covered claim are at your expense.

Disputes & chargebacks

Come to us first.

This warranty is the agreed path for any concern about the condition of a piece, and we ask every client to bring such a concern to their concierge before anyone else. A payment dispute or chargeback opened in place of a warranty claim — or for a piece damaged after delivery — will be contested in full, supported by the order record, the signed delivery confirmation, our pre-shipment inspection photographs and our bench findings. The warranty for that piece ends the moment such a dispute is opened.

Caring for your piece

How to keep it protected.

Clean your piece gently with warm water, a drop of mild dish soap and a soft brush, then rinse and dry with a lint-free cloth — nothing more. Remove it before swimming, bathing, exercise, cleaning, gardening, cooking or sleep; put it on after lotions, perfume and hairspray, never before; and store it on its own, in its box, so that no two pieces touch. For anything beyond gentle cleaning — tightening, polishing, re-plating or sizing — your concierge will arrange it with our own bench. Doing so is the surest way to keep your warranty intact.

Certification

The IGI report.

Diamonds offered by 2N are independently graded by the International Gemological Institute. The IGI report is that laboratory's grading of the stone at the time of examination; differences in opinion from another laboratory or appraiser are not a defect and are not covered by this warranty.

This limited warranty is the only warranty 2N Diamonds provides. To the fullest extent permitted by law, any implied warranties, including those of merchantability and fitness for a particular purpose, are limited to the one-year term of this warranty, and 2N Diamonds is not liable for incidental or consequential damages; our liability is limited to the repair or replacement described above. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.