Our Promise · Read Before You Purchase
A minimum of 45% below boutique pricing, master-artisan craft — and terms written plainly. Eligibility differs by collection, so please read the section for your piece before you order.
Loose Diamonds
Loose diamonds are final sale, and we would like you to understand why. Only higher-grade diamonds carry a laser-inscribed serial number; most stones under four carats have none. Once a loose diamond leaves our care, a hairline chip — or a stone that is not the one we sent — can be impossible to prove either way, and we never want to place a client in the uncomfortable position of that conversation. So we adopted a policy that protects everyone: once a loose diamond leaves our facility, it is not returnable.
Instead, we document every stone before it leaves us. Your diamond is photographed unwrapped, photographed again once it is securely wrapped, and photographed a third time inside its shipping box with the tracking number in view — a record you can follow through our order tracking from our door to yours.
Final saleThe Signature Collection — In Stock
Signature pieces are finished, in stock and ready to ship — and because they are, we are pleased to offer thirty days from delivery to be certain of your choice. A Signature piece may be returned within that time provided it comes back to us exactly as it left: pristine and unworn, with its original presentation box, packaging and documentation, including any IGI report that accompanied it.
When a return is accepted, its full value is issued as an in-house credit, to be enjoyed toward any jewelry piece 2N Diamonds offers. As is customary among fine jewelers, returns are not refunded in cash.
Some designs, by their nature, cannot be returned — those that may bend or change shape with wear are noted as non-returnable on their listing. And, as across the fine-jewelry trade, a piece cannot be accepted once it has been resized, engraved, altered or repaired; if a stone is chipped, loosened or missing; if the setting has been bent or marked beyond ordinary handling in transit; or if the piece shows wear or arrives without its documentation. Pieces marked final sale, personalized or custom, and returns requested after the thirty days, are likewise not eligible.
To arrange a return, simply write to your concierge at concierge@2ndiamonds.com or call (207) 679-0656 within thirty days of delivery. Once your return is approved, we send a return authorization and a prepaid, fully insured shipping label; returns sent without authorization cannot be accepted. Your in-house credit is issued as soon as the piece has arrived and been inspected.
30 days · in-house creditThe Private Collection — Commissioned
Each Private Collection piece is a commission, and it begins the moment your order is placed. It takes its place in the queue at our New York bench, where master artisans make it for you alone — not for a showcase, and not for anyone else. Because the work begins at once and the piece exists only for you, a Private commission cannot be cancelled, refunded or exchanged once it has been ordered.
No refunds or exchangesThe Bespoke Atelier — Made to Order
The Bespoke Atelier — Made to Order is exactly that: your vision, brought to life. Begin however inspiration finds you — upload a sketch or photograph, take our guided Walk-Through, shape it in the Ring Studio, or start from one of our designs. Within 24 hours your idea returns to you as a detailed 3D CAD drawing for your approval.
The moment you approve it, the sketch on a napkin becomes a masterpiece set in stone. Your story is written, and our master artisans begin at once — Bespoke commissions take priority over all other work at the bench, and your piece is completed in 10 to 14 days. Because the work begins the instant you approve it, and the piece is as singular as the person who dreamed it, a Bespoke commission cannot be paused, cancelled, refunded or exchanged once the order is placed.
No refunds or exchangesThe Atelier Collection — Our Finest
The Atelier Collection is our finest work: one-of-a-kind pieces, each of which exists only once. When you place your order, your piece is withdrawn from the collection and reserved for you alone, then brought to completion by our master artisans at the New York bench and delivered to you. As a commissioned, singular piece, it cannot be refunded or exchanged.
No refunds or exchangesEvery Piece
Every 2N piece carries a one-year limited warranty, from the date of delivery, against defects in materials and workmanship present when it left our bench. Where our master artisans confirm such a defect on inspection, we will repair the piece or replace it with one of equal design and value, at our sole discretion; the warranty is never fulfilled by refund or credit.
Because every setting is inspected, tightened and photographed before it ships, a prong that lifts or loosens after delivery is treated as damage, not a defect. Nor does the warranty cover lost or chipped stones, bending or impact, ordinary wear, loss or theft. Exposure to chemicals — including off-the-shelf jewelry cleaners — or any work on the piece by anyone other than 2N voids the warranty permanently, without exception. Please read the complete terms in our Warranty before wearing your piece.
A note from the house
Our prices are built differently. A traditional boutique writes its returns into its price: it can take a piece back, return it to the case and resell it, or melt it down and begin again, because its markup absorbs the cost. Every 2N piece is offered at a minimum of 45% below boutique pricing — that margin simply is not there, and we would rather give it to you in the price than hold it in reserve.
Nor do we recover it by cutting corners. We never melt down or repurpose old gold: each piece begins with a virgin gold mold of its design, precise to the millimetre and to the exact size and shape of every diamond it will hold, and is finished by master artisans who average thirty years at the bench. A piece made this way belongs to one person. That is why, here as at every fine jeweler, custom work is never returnable — and why a returnable stocked piece is exchanged for in-house credit rather than refunded in cash, as is customary across the jewelry trade.
Questions before you order?
Your concierge will walk you through any piece before you commit.
