Client Care
We are here for every piece, before and after it is yours. Our concierge answers, takes messages and books appointments, one number for all three offices.
Questions & answers
Sizing, metals, certificates, timing and how a commission works.
Concierge & FAQRing sizerShipping & delivery
Free standard shipping on orders under $1,000 and free Next Day on orders over $1,000, fully insured.
Shipping & deliveryTrack my orderReturns
How to start a return or exchange, and what qualifies.
Return policyWarranty
What our warranty covers and how to request service.
WarrantyJewelry insuranceCaring for your jewelry
Store each piece on its own so stones cannot scratch one another. Clean with warm water, a drop of mild soap and a soft brush, then dry with a lint-free cloth. Take rings off for the gym, the garden and the pool. Once a year, let us look at the prongs and the setting.
Book a check-upContact
Call, write or visit by appointment in New York, Chicago or Portland, ME.
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The fine print, in plain words.
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